Refund policy

Return & Satisfaction Policy

At FrēSoul Beauty, we take great care in crafting each product, and we understand that selecting scented products online can be tricky. Due to the nature of our bodycare products (bar soap, sugar scrubs, lotion, body butter...etc), we are unable to accept returns or exchanges. Additionally, we cannot accept returns on sale items or gift cards.

However, your satisfaction is our priority! If your order arrives damaged or if you’re unsatisfied with your purchase, please contact us within 7 days of receiving your order at getyourglow@fresoulbeauty.com, and we’ll do our best to make it right.

Returns for Non-Bodycare Items

We understand that sometimes a product might not be the right fit. We accept returns for unused, non-bodycare items such as candles, wick trimmers, cosmetic bags, and accessories. To qualify for a return:

  • Contact us within 7 days of receiving your order at getyourglow@fresoulbeauty.com.
  • Provide a photo confirming the item is unused and in its original condition via email getyourglow@fresoulbeauty.com or by text at 682-250-0047.
  • Customers are responsible for return shipping costs. The item must be shipped back in its original packaging, and a tracking number is recommended for proof of return.

Once we receive and inspect the returned item, we will issue a refund minus any original shipping costs.

Need Help Choosing the Right Scent?

We want you to love your FrēSoul Beauty experience! Here are some tips to help you find the perfect scent:

  • Read product descriptions carefully: Each product includes a detailed scent description, so be sure to read them thoroughly before purchasing.
  • Check out our scent notes: We provide a breakdown of scent notes for each product, giving you a better idea of the fragrance profile.
  • Try a sample size: If you're unsure about a scent, we recommend purchasing a sample size first to see if it’s the right fit for you.
  • Ask us for a recommendation: Still unsure? Reach out to us—we’re happy to help you find your perfect match!

We hope these suggestions make it easier to choose the perfect FrēSoul Beauty products. If you have any questions, don’t hesitate to reach out!